Shipping policy

Last Updated: September 20, 2026

At TeePrily, many of our products are made especially for you after an order is placed. We want you to know what to expect while your order is being prepared, shipped, and delivered.

This policy explains our processing times, estimated delivery times, tracking, shipping costs, and what to do if there is an issue with your delivery.

Order Processing & Production

Since many of our products are made to order, we need a little time to prepare your items before they are ready to ship.

Most orders are processed within 2 to 5 business days.

Business days are Monday through Friday, excluding major U.S. holidays. Orders placed on weekends or holidays will normally begin processing on the next business day.

When you receive an order confirmation email, it means we have successfully received your order. You will receive another notification once your order has shipped.

During holidays, promotional events, or other busy periods, processing may take slightly longer than usual.

Shipping & Delivery Time

Once your order has been prepared and shipped, it will be delivered to the shipping address provided during checkout.

For orders within the United States, our usual estimated timeframe is:

Processing Time: 2 to 5 business days
Shipping Time: 3 to 8 business days
Estimated Total: 5 to 13 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times can vary depending on your location, the shipping carrier, weather conditions, holidays, and other circumstances outside our control.

Shipping Costs

Available shipping methods and their costs will be shown during checkout before you complete your purchase.

Shipping costs may vary based on your delivery address, the products in your order, order size, and the shipping method you select.

When free shipping is available, it will be clearly displayed during checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with available tracking information.

Please allow 24 to 48 hours for tracking information to become active after your package has been handed over to the carrier.

Tracking information may occasionally take some time to update while a package moves between carrier facilities. A temporary lack of updates does not necessarily mean that your package has been lost.

Multiple Items & Split Shipments

If your order contains multiple products, you may receive them in separate packages.

This can happen when products are prepared or fulfilled at different facilities.

When an order is split into multiple shipments, you may receive separate tracking numbers and the packages may arrive on different days.

You will not be charged an additional shipping fee simply because we need to split your order into multiple shipments.

Please check your shipping confirmation emails for all available tracking information.

Delivery Address

Please review your shipping information carefully before completing your order.

Make sure you provide your full name, street address, apartment or unit number when applicable, city, state, and ZIP code.

If you notice an error after placing your order, please contact us as soon as possible.

We may be able to update your shipping information if the order has not yet entered production or been shipped. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If a package is returned because the address provided was incorrect or incomplete, please contact us so we can determine the next steps.

Additional shipping charges may apply if the order needs to be shipped again.

TeePrily cannot be responsible for delivery issues caused by incorrect or incomplete information submitted with an order.

Delayed Orders

We do our best to have every order delivered within the estimated timeframe, but occasional delays can happen.

Weather conditions, carrier delays, holiday shipping volume, transportation disruptions, address problems, local delivery issues, and unexpected fulfillment delays can all affect delivery times.

If your order has gone beyond the estimated delivery timeframe, please contact us with your order number. We will do our best to help you check the status of your shipment.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us.

We will review the available tracking information and, when necessary, work with the shipping carrier to investigate the shipment.

If the package is confirmed as lost, we will review the circumstances and determine whether a replacement or refund is appropriate.

Carrier investigations can sometimes take several business days to complete.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot find it, we recommend first checking your mailbox, front door, porch, side entrance, garage, or other secure locations around your property.

You should also check with household members, neighbors, building reception, or your building's package room when applicable.

In some cases, a carrier may mark a shipment as delivered shortly before the package actually arrives.

If you still cannot locate your package, please contact the shipping carrier first and then get in touch with us. We will do our best to assist you.

Damaged Products

If your order arrives damaged, please contact us as soon as possible.

When contacting us, include your order number along with clear photos of the damaged product and its packaging when applicable.

Once we review the information, we will determine the appropriate solution. Depending on the circumstances, this may include a replacement or refund when the damage occurred during production or shipping.

Wrong or Missing Items

If you receive an incorrect product or something is missing from your order, please contact us as soon as possible.

Please include your name, order number, and photos of the items received when applicable.

We will review the issue and work with you to find an appropriate solution.

Peak Season Delivery

Processing and shipping may take longer during periods of unusually high order volume, particularly around major shopping events and holidays such as Black Friday, Cyber Monday, Christmas, Valentine's Day, and Mother's Day.

If you are ordering for a special occasion or holiday, we recommend placing your order early to allow enough time for production and delivery.

International Shipping

Shipping availability depends on the product and destination.

When international shipping is available, eligible shipping methods and applicable charges will be displayed during checkout.

International orders may also be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country's customs or tax authorities.

These charges are determined by local authorities and are generally the customer's responsibility unless otherwise stated during checkout.

Order Cancellations

Because many TeePrily products are made to order, production may begin shortly after your purchase is confirmed.

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee that an order can be cancelled once production or shipping has started.

For additional information about cancellations, returns, and refunds, please review our Refund & Returns Policy.

Questions About Your Order?

If you have any questions about shipping, delivery, or tracking, please reach out through our Contact Us page.

Including your order number in your message will help us assist you more quickly.

TeePrily
Made-to-order products, created especially for you.