Refund policy

Last Updated: September 20, 2026

At TeePrily, we want you to feel confident about every purchase. Since many of our products are made to order, certain items have specific return and refund conditions.

If there is a problem with your order, please contact us. Our team will review the situation and do our best to find an appropriate solution.

30-Day Return Window

You may request a return within 30 days of the date your order was delivered.

To request a return, contact us at support.teeprily@gmail.com and include your order number and the reason for your return.

Please wait for your return request to be reviewed before sending any item back. Once your request has been approved, we will provide the appropriate return instructions.

Items returned without prior approval may not be accepted.

Return Eligibility

To qualify for a return, an item should be unworn, unused, and in its original condition. It should also be returned with its original packaging when applicable.

Products that have been worn, washed, altered, used, or damaged after delivery may not qualify for a return or refund.

Eligibility may also depend on the type of product and whether it was personalized or made specifically for your order.

Return Shipping

For eligible returns requested because of a change of mind, incorrect size selection, or another customer preference, the customer is responsible for return shipping costs.

If you receive an item that is damaged, defective, incorrect, or affected by an error on our part, please contact us before returning it.

When the issue is confirmed to be our responsibility, we will provide an appropriate solution and cover reasonable return shipping costs when a physical return is required.

Return instructions will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If your product arrives damaged, defective, incorrect, or different from what you ordered, contact us as soon as possible at support.teeprily@gmail.com.

Please include your order number, a description of the issue, clear photos of the product, and photos of the packaging when relevant.

Once we have reviewed the information, we will determine the appropriate solution. Depending on the circumstances, this may include a replacement or refund.

You will not be charged for a replacement when the problem resulted from an error on our side.

Personalized & Custom Products

Many TeePrily products are made specifically for each customer. This may include products personalized with names, dates, photos, text, custom messages, or other customer-provided information.

Personalized or customized products are generally not eligible for return or refund because of a change of mind or an error in information provided by the customer.

Please carefully review all personalization details before completing your purchase.

If you discover a mistake after placing your order, contact us immediately. We may be able to make a correction if production has not yet started.

Personalized products may still qualify for a replacement or refund if they arrive damaged, defective, or are produced incorrectly because of an error on our part.

T-Shirts, Hoodies & Apparel

Please review the available size information carefully before ordering apparel.

Since many of our apparel products are made to order, we generally cannot accept a return solely because the wrong size was selected by the customer.

Apparel that has been worn, washed, altered, or damaged after delivery is not eligible for return.

If you receive the wrong item, a defective product, or an item affected by a fulfillment error, please contact us so we can review the issue.

Mugs & Other Made-to-Order Products

Mugs and other made-to-order products are produced specifically for each order.

If one of these products arrives damaged, defective, or different from what you ordered, please contact us with your order number and clear photos showing the issue.

After reviewing your request, we will determine whether a replacement or refund is appropriate.

Order Cancellations

Because many of our products are made to order, production may begin shortly after your purchase is confirmed.

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel your order if production has not yet started. Once an order has entered production or fulfillment, cancellation may no longer be possible.

This is especially important for personalized products, as they are created specifically using the information provided with your order.

Exchanges

Because our products are made to order, we generally do not offer direct exchanges for changes in size, color, design, or personal preference.

If your item qualifies for a return and you would like another product, you may need to complete the approved return process and place a new order.

If you received a damaged, defective, or incorrect item, please contact us before placing another order. We will review the issue and determine the most appropriate solution.

Refunds

Once an eligible returned item has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for us to process an approved refund.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account after it has been processed by us.

If the expected processing period has passed and you still have not received your refund, please contact us at support.teeprily@gmail.com.

Shipping Charges

Original shipping charges are generally non-refundable when a return is requested because of customer preference, an incorrect size selection, or a change of mind.

If a return is necessary because we sent an incorrect or defective product, applicable shipping costs may be refunded or covered by us.

Items That May Not Qualify for Return

A return or refund may not be available if the request is made after the 30-day return period, or if the product has been worn, used, washed, altered, or damaged by the customer.

Products may also be ineligible when incorrect personalization information was provided, the wrong size was selected by the customer, or the item was correctly produced according to the information submitted with the order.

Please contact us before sending any product back. Items returned without prior approval may not be accepted.

Return Abuse & Fraud

We reserve the right to decline a return or refund when there is reasonable evidence of fraudulent activity, misuse of our products, or repeated abuse of our return process.

This does not affect any rights that customers may have under applicable consumer protection laws.